Areas of Expertise
Bridging Information Systems and Healthcare Operations
Process Engineering & Workflow Design
Shatzkin Systems develops closed-loop processes to ensure organizations implement processes that automatically identify human error and/or deviations from the workflow. These are documented with process workflows and supporting materials as reference guides for ongoing internal management.
Assessment of current processes through interviews of business leaders and line staff
Identification of opportunities for operational efficiencies
Workflow development that includes built in monitoring and ensures every decision point has a solution
Development of monitoring and auditing tools to track adherence to processes
system implementation support &
vendor Management
Shatzkin Systems believes all good vendor relationships start with a robust contract and clear deliverables. Building a collaborative and productive relationship between client and vendor is paramount to long term success.
Assessment of need through interviews of business leaders and line staff
Vendor evaluation and selection
Vendor contracting with attention to potential pitfalls due to lack of specificity
Workflow analysis to integrate system to business process
System setup/design to meet business needs
Training and training material development
Go-live support
Report development
health information exchange
Shatzkin Systems has been involved with HIE since 2005. Expertise ranges from policy design and implementation, systems architecture, technical specification design and implementation to solving the elusive data quality problem and data validation processes lacking at many HIE’s across the country.
Definition of data interfaces
Manage system and data integrations
Perform data validation to ensure data integrity, system to system
Provide guidance on data governance
Patient identity management
project management
Shatzkin Systems works across teams to ensure communication and project tracking is completed.
Definition of project timelines and tracking progress against targets
Definition of processes to ensure thorough agendas and maximize meeting effectiveness
Meeting management
Provide comprehensive meeting minutes with detailed tasks for action between meetings
information systems strategic planning
Shatzkin Systems can assist organizations in evaluating current and future technical requirements for both infrastructure and operations; soliciting input from across an organization to ensure buy-in and overall implementation success.
Evaluation of current systems
Identification of opportunities for system efficiencies, system consolidation and/or replacement
NCQA Data aggregator validation
Shatzkin Systems is strategically positioned to help organizations with their DAV certification effort through a range of services that together, create a comprehensive approach to data quality as well as certification support.
Evaluation of existing process and procedure
Evaluation of data handling and data quality
Creation of data quality programs including workflows, documentation packages and process engineering
Supplemental staff to support DAV program
other support
Shatzkin Systems believes that for almost all technical solutions in place, there are opportunities to leverage them more effectively. Using process and data driven approaches to maximize the value an organization can get by improving how their technology works for them, and how they work with their technology.
Staff mentoring and development
Interim staff management
Post merger integration and restructuring